Refund policy

Need to return something? Sometimes a color looks different at home, or you ordered more than the job needed. Here’s how returns, exchanges, and damage claims work at Oaks Flooring & Home.

Contact Our Team

BEFORE YOU READ ON

A quick word on how this works

A lot of what we sell is cut to size, ordered in from supplier warehouses, or made for one specific project. That’s why some items can come back and others can’t. We’ve laid out the rules below so you know where you stand before you buy.

ELIGIBLE ITEMS

What we’ll take back

Most stock items can be returned within [30 days] of purchase or pickup if they’re in the condition below:

  • Full, unopened boxes of flooring and tile in the original packaging
  • Unused vanities, mirrors, lights, faucets, and fixtures, still in the box
  • Sealed tools, adhesives, and accessories
  • Anything we can put back on the shelf and sell again, meaning no damage, stains, or signs it was installed

Bring your receipt or order number with you. Refunds go back to the original payment method.

What we can’t take back

These items are final sale:

  • Special orders and custom orders, including custom kitchens and vanities
  • Opened or partial boxes of flooring, tile, or trim
  • Anything that’s already been installed
  • Clearance items
  • Paint that has been tinted or opened
  • Items with no original packaging, or returned after the return window

THE PROCESS

How to start a return

  1. Call or email us
    Reach us at 705 726 0330 or info@barrieoaksflooring.ca. Tell us your order number and what you’d like to return.
  2. We’ll check it’s eligible
    We’ll get back to you, usually within [1 business day], and let you know what happens next.
  3. Drop it off
    Bring the items to our showroom at 250 Bayview Dr. #2, Barrie, in the original packaging. We’ll inspect them and process your refund.

FEES

Restocking fees and delivery

Approved returns may carry a [15%] restocking fee. Delivery fees aren’t refundable.

Our delivery is curbside, so you’ll need to bring returns back to the showroom yourself unless we’ve agreed on a pickup beforehand. If you’re returning a lot of material, such as multiple pallets, call us first and we’ll figure out the easiest way to do it.

DAMAGE CLAIMS

If your order arrives damaged or wrong

Check your order the day it arrives and before you install anything. If something is damaged, defective, or not what you ordered, contact us within [48 hours] of delivery or pickup. Send your order number and a few clear photos.

  • We’ll look at your claim as soon as we get it
  • If the problem is confirmed, we’ll replace the item or refund you
  • Keep the packaging until it’s sorted out

Please note: once material is installed, we can’t accept it back for a visible defect. Open the boxes and look them over before you start.

PLANNING TIPS

How to avoid a return in the first place

Most returns come down to color, quantity, or both. Order a sample and look at it in your own lighting. Check the batch number on every box so the shades match. Add about [10%] to your order for cuts and waste. If you’re unsure how much you need, we’ll come to your home, measure, and give you an estimate for free.

Book a Free Estimate Browse Flooring

QUESTIONS?

Talk to us first

If you’re not sure whether something can be returned, call before you bring it in. We can usually tell you right away.

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